Customer Testimonials

This time, the work could have been a little better. After you rotated the tires, the car pulls strongly to the left. This happened atleast once, previously. Did you guys stop washing the cars when they come in for service? The weather wasn’t bad.

The work performed is always fine. It’s a little difficult to get in for service. I think my appointment was 3 weeks out at the time.

Horrible customer service. Not enough employees that actually care to take care of customers. Will not be back

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My service advisor Jeremy Bowman returned my call on the very next business day from a message I left on his voice-mail. Jeremy set me up for an oil change on the exact same day he returned my call. Once I arrived at the dealership the entire team was courteous with smiling faces. The service writer immediately took my car to the service technician to began my oil change. My wait wasn't long & the waiting area was very clean & pleasant.

Greeted very politely by car attendant. Service was done quickly. Forgot to change oil reminder on screen panel I was reminded by my husband we were supposed to have free oil changes. I asked after service that was not a part of my contract I was informed it was not but my service was discounted. Appreciate that. Husbands is going to follow up to find out if indeed we should have free oil changes. No other issues.

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On Monday, Nov 9th I had a 9:30 appointment there to drive and purchase a CPO 2024 Cadillac LYRIQ SUV. I made the appointment and had been emailing/texting with the sales advisor since Thursday, Nov 5th. We were the only people on the appointment TV and there were no sales people insight when we got inside. Once they found our sales advisor he acted like he didn't exactly know what vehicle we wanted to look at. Once I reminded him he brought it up front, it was filthy and the driver side rear quarter panel was all damaged and he ... Read More

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Google - Nov 9, 2026

On Monday, Nov 9th I had a 9:30 appointment there to drive and purchase a CPO 2024 Cadillac LYRIQ SUV. I made the appointment and had been emailing/texting with the sales advisor since Thursday, Nov 5th. We were the only people on the appointment TV and there were no sales people insight when we got inside. Once they found our sales advisor he acted like he didn't exactly know what vehicle we wanted to look at. Once I reminded him he brought it up front, it was filthy and the driver side rear quarter panel was all damaged and he just said they would fix it. In ALL of the correspondence up to this time he never mentioned anything about the vehicle having damage and the CARFAX does not show any damage to the vehicle. We were very disappointed and walked from the appointment, as we arrived with every intention of paying CASH for the vehicle. I had told him it would be an all cash deal that we just wanted to see the vehicle in person. He obviously could have cared less to be honest about the state the vehicle was in. In the world of customer service this interaction was awful and we will be going to a different Cadillac dealership in the region from now on.

Everyone was kind and helpful and it was a great place to do business I will continue to do business there

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Great experience. Everyone was friendly. Good snacks and good overall vibe. A great place to do business.

I bought a 2016 Cadillac XTS from Nicholas Clifton at Germaine. They had the best price in a 500 mile radius on vehicles--I drove from Missouri. It was an easy process to start online, had no issues getting a 3rd party inspection, and the vehicle was as described when I picked it up. Excellent customer service.

Quick. I dropped the car Early and they finished it before my appointment time even started! Excellent communication as well! And they all Dressed up in elaborate Halloween costumes!!!

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Our experience was excellent! We wanted a vehicle and they called when it became available.

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Everything went well. I waited on my service and it was done in a timely manner.

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Thoroughly enjoying mthe first 5,000 miles in my new 2026 CT4-V Blackwing. Rakiyah was wonderfully professional and kind as she took my wife and I on a test drive while the car I was purchasing was moved off the showroom floor to be prepared. She led us through the purchase process skillfully and with great patience, as we had many questions after travelling from Tennessee for this particularly optioned "luxury four-door racecar." We appreciate the service Rakiyah provided and hope you will to should you find your way there!

We had a fantastic experience at Germain Cadillac of Easton. Tony Lewis answered all questions about the used CX-90 we were interested in purchasing. His prompt communication and attention to detail was appreciated. Tony took the time to make sure the car was exactly what we were looking for, and the team at Germain Cadillac were friendly and professional. Our family would highly recommend Tony Lewis and the Germain Cadillac family for your next vehicle purchase.

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I just purchased a very clean 2025 Lincoln Navigator. It was priced fairly and Dameon did a great job. Communication was easy, a small wheel scratch (he brought to my attention) was repaired. Germain had an Uber pick me up and my car had a tank full of gas on pick up!

Positive overall. No dealership has treated me better. I will certainly be back in the future.

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I booked an oil change a month in advance; the appointment time was quite late, but the service was carried out — Jeremy did a great job!

The diagnosis and repair was done quickly. The car runs like it’s brand new

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James was a pretty cool guy but other than that experience wasn’t all that great for buying a 6 figure car. Expect a little bit more of a personal experience with professionalism and maybe even a little white glove to feel special. My sales lady was pushy and not receptive to feed back. I didn’t even ask for a dollar off the sales price. Wouldn’t recommend if there is another dealer with what you need

I had an appointment at 0830 but my car was not evaluated until 5 pm. Not sure the reason for an appointment time if unable for a tech to look at the car for over 8 hours??

I recently purchased a used GV80 from Germain Cadillac of Easton. It was my first time pursuing a car online. My contact person, Rakiyah Reid was a “no pressure,” efficient, and friendly salesperson who answered all my text messages in a timely matter (Immediately). I appreciated her sharp, “spot-on” communication skills. Also, her trustworthiness and quick responses helped me to “seal the deal” on a highly pursued car in one day. I have purchased over 50 cars in my time; I was looking for a certain car for four months. I never thought of driving 5.5 hours from Lake Geneva WI. to ... Read More

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DealerRater - Oct 19, 2026

I recently purchased a used GV80 from Germain Cadillac of Easton. It was my first time pursuing a car online. My contact person, Rakiyah Reid was a “no pressure,” efficient, and friendly salesperson who answered all my text messages in a timely matter (Immediately). I appreciated her sharp, “spot-on” communication skills. Also, her trustworthiness and quick responses helped me to “seal the deal” on a highly pursued car in one day. I have purchased over 50 cars in my time; I was looking for a certain car for four months. I never thought of driving 5.5 hours from Lake Geneva WI. to Colombus OH. to buy a car. The entire dealership is very well done and impressive. Rakiyah’s attentiveness to my needs was exceptional. Definitely, she is the first person to call to get the job done. If you are interested in buying a vehicle, call Rakiyah. She is most reliable in every way! Great salesperson and finance manager to work with, the car was detailed and clean

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Russell was amazing to work with on my next car. He was friendly, knowledgeable and easy to be around! I highly recommend to work directly with him for your future car needs!

Bennett kept me informed about the progress . Car was washed and ready to go

This review is for Jestin. I was attempting to purchase from out of state & he was fantastic to work with. He sent videos of the inside & outside the vehicle, tires, & he made it easy to make a decision with great communication. I did learn that the vehicle was missing a key detail right before purchase, so I didn’t buy anything. The only feedback I have is there was a frequent delay in finance getting back to me throughout the process.

Did really good job got us in quicker than I expected and got the car back same day thank you AAAA+++++++

I was nervous about the car buying process, but these guys made it so easy and pain free! Dameon was wonderful - he explained everything clearly and was overall great to work with.

Oil changes used to include car washes. The price has increased but the service has declined.

The service department is amazing! Specifically Jeremy and the sevice manager. Extremely knowledgeable, professional and dedicated. Thank you for your hard work, it is much appreciated!

Cara went above and beyond to get me in to get my Escalade serviced ASAP

Excellent service. Got me in immediately. Car was ready earlier than estimated time.

Had car problems, 3000 miles away from home found ourselves at Germain Cadillac of Easton Pulled in Without an appointment and was meant by Jeff Heath They had us back and on the road within two hours so we could continue our vacation so grateful for people who actually care and put forth an effort to help people. Highly recommend this place.

I just had my car serviced here today. Jeff was my representative and he is the absolute greatest. I love bringing my car here.

Great experience and first-class service. Rakiyah was exceptional and easy to work with. I even left some things in my old vehicle and she made sure I got them promptly back.

They both new what needed to be done Great team to work with Great job

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I am sharing my personal experience with this dealership so that other customers can make an informed decision. About one week after I purchased my vehicle, I received a phone call from the dealership telling me that I needed to submit another application because the bank was giving me three options: Find a co-signer. Pay $6,000 as an additional down payment. Return my previous vehicle, with its value being reduced by approximately 70%. At that point, I felt that I had very limited options because my vehicle had already been registered with the city, and I needed a vehicle. I traded in ... Read More

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Google - Oct 1, 2026

I am sharing my personal experience with this dealership so that other customers can make an informed decision. About one week after I purchased my vehicle, I received a phone call from the dealership telling me that I needed to submit another application because the bank was giving me three options: Find a co-signer. Pay $6,000 as an additional down payment. Return my previous vehicle, with its value being reduced by approximately 70%. At that point, I felt that I had very limited options because my vehicle had already been registered with the city, and I needed a vehicle. I traded in my 2020 Cadillac XT6, which the dealership valued at approximately $12,000. I then purchased a 2022 Cadillac XT6 from them for $20,000. In addition, I was asked to pay another $6,000 in cash, making the stated transaction amount approximately $26,000, and I was also required to make monthly payments of approximately $800. My biggest concern was the way the transaction was handled and the way I was treated by the manager. I found his communication to be extremely disrespectful, aggressive, and unprofessional. When I tried to discuss my concerns, I felt that I was not treated with the level of respect I would expect from a professional dealership. I am posting this review based on my own experience and the documents I have from the transaction. I strongly recommend that anyone considering purchasing a vehicle from this dealership carefully review the financing agreement, trade-in value, down payment, monthly payment, and all other terms in writing before signing anything. I hope the dealership will take customer concerns seriously and improve the way these situations are handled. Micheal Dixon

It is where I bought my vehicle and I have been treated what I think is fair by them.

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Very professional and did the work in good time

I arrived early and the Service folks were ready for me. I picked up my courtesy vehicle and was on my way. They kept me in the loop on the vehicle progress and it was actually finished before I expected it to be.

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Mostly fine. However I was told 2 hours and came back only to have to wait for another hour. Not pleased about that.

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Germain agency is very friendly and Gives you a good customer service since the moment you arrive until the moment you do your pick up , they even can get you back if you don't want to wait for your car to be ready.

Germain Cadillac of Easton is ON TOP OF IT! My first Cadillac - the fabulous XT6 needed a tire replaced (picked up on travels) due to nail in rim. My associate there, Nicholas, responded to my late afternoon text on Saturday about getting service 1st thing Monday (8A open) & a ride to work. When I showed up Monday @ 730A Jeff came out to me & got the ball rolling! He scheduled an uber & I made it to work on time (8A)! When ready for pickup, lovely female from service got it scheduled within minutes! The whole team are ... Read More

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Google - Sep 26, 2026

Germain Cadillac of Easton is ON TOP OF IT! My first Cadillac - the fabulous XT6 needed a tire replaced (picked up on travels) due to nail in rim. My associate there, Nicholas, responded to my late afternoon text on Saturday about getting service 1st thing Monday (8A open) & a ride to work. When I showed up Monday @ 730A Jeff came out to me & got the ball rolling! He scheduled an uber & I made it to work on time (8A)! When ready for pickup, lovely female from service got it scheduled within minutes! The whole team are top notch! Thanks to all of you! Shanele M

I took my LYRIQ in for scheduled maintenance, everything was explained to me and was done accordingly. They even washed my vehicle afterwards! 🤗

The team is great

Fair

I came here to have my vehicle inspected. I was told by the store manager that they do not have a certified mechanic available to perform the inspection. However, there are people working in the mechanical area who appear to be performing mechanical work. This is an extremely frustrating and disappointing company to deal with. Today, I was sent from the Service Department to the Sales Department, and then the Sales Department sent me right back to Service. Nobody took responsibility for resolving my issue, and I still have no solution. Honestly, I don’t understand how a company can ... Read More

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Google - Sep 24, 2026

I came here to have my vehicle inspected. I was told by the store manager that they do not have a certified mechanic available to perform the inspection. However, there are people working in the mechanical area who appear to be performing mechanical work. This is an extremely frustrating and disappointing company to deal with. Today, I was sent from the Service Department to the Sales Department, and then the Sales Department sent me right back to Service. Nobody took responsibility for resolving my issue, and I still have no solution. Honestly, I don’t understand how a company can operate this way. I have wasted my time going back and forth between departments, and no one seems willing or able to help. I expect someone to take responsibility for this issue and resolve it immediately. This level of customer service is completely unacceptable. If you do not have a certified mechanic, I believe customers should be clearly informed about who is qualified and authorized to perform the work. I was disappointed with the experience and would appreciate more transparency about the qualifications of the mechanics working here.

Good communication. Timely service!

Buying cars can be emotional as it is an expensive purchase; and feels kind of "final". There is no doubt dealers and sales people vary; and also sometimes a situation feels bad depending on what side of it you are on. I found Germain to be 5-stars because Tony was super responsive when I inquired about a specific car. He is a long time professional. He was there to explain the Lyriq to us and give us a guided tour before giving us space to drive around ourselves. Here is where car buying, I think can get complicated; ... Read More

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Google - Sep 22, 2026

Buying cars can be emotional as it is an expensive purchase; and feels kind of "final". There is no doubt dealers and sales people vary; and also sometimes a situation feels bad depending on what side of it you are on. I found Germain to be 5-stars because Tony was super responsive when I inquired about a specific car. He is a long time professional. He was there to explain the Lyriq to us and give us a guided tour before giving us space to drive around ourselves. Here is where car buying, I think can get complicated; but it doesn't have to be. I found a few cosmetic issues on the car; you should inspect it yourself. I presented my concerns. An important point; Tony / Germain do not need to fix these things; if they think selling the car as-is at X price is right, then that is totally cool. I do think maybe they should have highlighted the damage; but that is a grey area and I'm not judging. Tony and the team looked at it; gave me some options and I agreed that the car worked for me if they could resolve a couple items. No weird back and forth. Again if I wasn't comfortable; I could have said no to this car and moved to a different Lyriq. The 5-star for Tony is we had a misunderstanding that was not his fault or mine. A third-party aggregator lists the dealer fees as included in the price with a GREEN check suggesting it is confirmed. But Germain's site lists the fees separate and VERY CLEAR. This was not a massive amount of money. I only read the aggregator site; which was my fault. Tony was cool about it and after the sale, when he didn't have to do anything, he hooked me up with an adapter. Outside of that situation he also gave us a cool Cadillac bag with the charging cables as they were missing from this vehicle. Yeah an EV without a charging cable is crazy; but I have read about it happening. Last, finance was super easy. I didn't need it; but I wanted to finance some of the car. Super easy, no fees, no trying to sell a warranty, or other junk. It took 10 minutes or less to sign all the papers. Your experience might be different if you need something complex. Tony was the perfect amount of hands on and hands off.

I absolutely love Jeremy and Cara's attitude. From the moment I arrived they greeted me with care. Jeremy was super supportive and gave me the best support with my car and Cara sweet warm smile at check out was by far amazing. These two definitely make me appreciate coming to Cadillac for my services and I shall return and possibly by another Cadillac if the sales department can match their energy

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Service was good

Maintain fluids, oil change, tire rotation, checked underneath. All ok.

Rakiyah is professional kind and puts the customers needs first. She’s great at what she does. Great experience!

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Professional. Punctual. Courteous The staff is always professional and communication is always great which is appreciated.

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Everyone was friendly, attentive, and professional. They are a great team at Germain Cadillac at Easton.

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The staff was very friendly and helpful. It was a quick and smooth service section for my vehicle. The communication from dropping off to picking up was great. Thanks

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I was not happy with the service experience yesterday. I had an email confirming my appointment, and I also received a text reminder telling me to come in for the appointment 9/14. However, when I called Friday to confirm the customer service rep and the scheduler could not find the appointment in the system and would not work me in. Luckily, I had confirmation. I work in the IT department for the State Of ohio so I don’t know what type of system would give me indicators to come to an appointment and two different people couldn’t find a ... Read More

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Google - Sep 15, 2026

I was not happy with the service experience yesterday. I had an email confirming my appointment, and I also received a text reminder telling me to come in for the appointment 9/14. However, when I called Friday to confirm the customer service rep and the scheduler could not find the appointment in the system and would not work me in. Luckily, I had confirmation. I work in the IT department for the State Of ohio so I don’t know what type of system would give me indicators to come to an appointment and two different people couldn’t find a trace of it. What was most frustrating was feeling as though I was being treated like I had somehow made up the appointment, even though I had documentation from your dealership confirming it. I understand that mistakes can happen with scheduling, but I expected the dealership to make a reasonable effort to accommodate me since I told them I made an appointment. Why would I lie to give you money? I was also disappointed regarding the musty/mildew smell coming from my vehicle. The problem did not occur until after my cabin air filter was changed in March/April. I was told that I would have to pay to have the issue addressed, but there is no guarantee that the repair will actually resolve the smell. I didn’t feel comfortable paying for a repair when the dealership cannot confidently identify the cause or guarantee that the proposed repair will correct the problem for a vehicle or under warranty. I would appreciate having this issue reviewed by the service manager. Given the timing of the problem after the cabin filter replacement and the fact that I had a confirmed appointment, I believe both issues deserve more consideration than I received.

I have been coming to this dealership for more than a decade, servicing 4 different Cadillac vehicles. Most recently my service manager, Jeremy has guided me through many appts and made sure everything was well taken care of. This is the only dealership that I trust with our Cadillac vehicles and I appreciate Jeremy's attention to detail! Thanks!

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I have had (2) service appointments scheduled and both times upon arrival they said that I was not on the schedule but they would squeeze me in since I had proof of the appointment. I have a new Escalade have complained about the computer in truck constantly changing times and the vehicle stating I am not connected but phone states it is. This hasn’t been resolved. I have a small blemish in paint and was told I had to take somewhere else and I paid for the paint protection when I bought the car.

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Love this place

Thank you Service

10 stars not 5

Warranty service on my Cadillac Lyriq. The items were completed when promised and everything is working well. Friendly people and a pleasure to work with.

Excellent service experience at Cadillac Easton. The entire team was professional, courteous, and made the process easy from start to finish. A special shout-out to Service Advisor Jeremy for taking great care of me and keeping everything running smoothly, and to Cara at reception for being welcoming, helpful, and professional. If you need service for your Cadillac, go see Jeremy and Cara at Cadillac Easton. Great people and excellent customer service.

Terrific experience purchasing my Escalade long distance from Germain. Robert was the sales consultant that I worked with, his communication and follow up were outstanding every step of the process. The Business Manager, James was instrumental in working out the details of my extended warranty. If you are looking for a new or pre owned vehicle I would suggest looking at Germain Cadillac.

Great service

Great service! Loved the pick up and delivery service! Brent is a nice and professional employee

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Great experience. Great people. Great place to do business. Great attitude amongst the employees there.

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Had a disagreement with my selling dealer and decided if I'm going to pay someone to do work I think should be done under warranty it's not going to be them. Called Germain, who's the next closest Cadillac dealership on the 4th. Explained what I needed and that I knew I was paying for it. I wanted to them to know up front I understood it was my financial responsibility and there would be no argument about anything. I just need read brakes. It's Friday and nothing. Not a peep. They must be doing great business ... Read More

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Google - Aug 7, 2026

Had a disagreement with my selling dealer and decided if I'm going to pay someone to do work I think should be done under warranty it's not going to be them. Called Germain, who's the next closest Cadillac dealership on the 4th. Explained what I needed and that I knew I was paying for it. I wanted to them to know up front I understood it was my financial responsibility and there would be no argument about anything. I just need read brakes. It's Friday and nothing. Not a peep. They must be doing great business if they can turn away $2000 brake jobs but okay. Guess I'll try and give someone else my money.

This was not my first appointment with Germain, but it is my last. First, our service person was as unfriendly as a person can be and never even looked at us while we checked the car in. I had clearly stated when I scheduled my appointment that we would wait for the car. He asked if we were still going to do that and I said we were. "Well, it is going to be about two hours." WHAT??!! For an OIL CHANGE? Apparently the drive the service cars to another location, perform the work, and then bring it ... Read More

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Google - Jul 28, 2026

This was not my first appointment with Germain, but it is my last. First, our service person was as unfriendly as a person can be and never even looked at us while we checked the car in. I had clearly stated when I scheduled my appointment that we would wait for the car. He asked if we were still going to do that and I said we were. "Well, it is going to be about two hours." WHAT??!! For an OIL CHANGE? Apparently the drive the service cars to another location, perform the work, and then bring it back. TWO HOURS!! At least there was the mall next door. I was told I would get a text when the car was done. I never got the text. The next morning at 8 a.m. (Sunday) I did receive a text from Germain, saying that they missed us at our appointment. Clearly, wrong CRM campaign. Then I received four more text reminding me of the service I declined, making it seem much more urgent than it was. Two email came in telling me I would get a survey - none so far. Except for the young woman at the reception desk and the two young men who ferried my car back and forth, we were treated very poorly. Those three ALMOST made up for it. I pay $130 for an oil change because I want everything that comes from taking my car to a dealership. I like that they know my car, its history, service timelines, etc. Yes, I could go and get a $20 oil change but they will not know all those things. Thank goodness for the young woman and the two young men, or this would have been a zero stars review.

Deceptive is the best term I can use to describe the service dept at this location. They tell you one price Over the phone for approval and then charge you another When you get to the dealership to pick up your vehicle. It’s not just $20 more either. Ours was $124 more than they quoted over the phone. They do not include a shop fee or tax when quoting you over the phone. When asked if they have any coupons or Promotional discounts, they tell you they don’t know, but sometimes there’s promotions Listed on their website. they know ... Read More

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Google - Jul 3, 2026

Deceptive is the best term I can use to describe the service dept at this location. They tell you one price Over the phone for approval and then charge you another When you get to the dealership to pick up your vehicle. It’s not just $20 more either. Ours was $124 more than they quoted over the phone. They do not include a shop fee or tax when quoting you over the phone. When asked if they have any coupons or Promotional discounts, they tell you they don’t know, but sometimes there’s promotions Listed on their website. they know damn well that there’s a discount available For your Repair. They make you ask and investigate first. If you don’t ask, they don’t offer. If a company knows that there’s a discount available why don’t they just offer it to their customers? It’s because they care more about their bottom line than they do the customer. Another fun fact - They don’t repair your car here, they replace. You don’t come here to diagnose your car for a repair. They are not a Repair center. Lastly, We have been coming here for service on our car that we bought from them for the life of our car. No more.

I started getting spammed by service calls/texts out of nowhere. I don’t have a Cadillac so why would you even… When I reached out instead of promptly addressing the mistake they tried to get me to buy a Cadillac! If I want another car I’d buy a Honda! Not a Cadillac…

Very weird experience. Walked in to buy a car. Waited 10 minutes to be seen. A mediocre sales person came over. Didn’t know the national deals or offerings on a specific car I looked up online. Seem to struggle with an answer on if that car was even in stock. People seemed to not want business? I’m not sure but we were ready to buy. It baffles me 2026 that you have a willing customer hoping to buy and they struggle to offer basic competence sales, communication skills or basic knowledge of their own product. Very odd and sad experience.

I will NEVER buy another Cadillac especially from Easton! Selling my Escalade ASAP! Because of a recall on the engine we can no longer get an oil change. NO ONE carries the oil and it is very expensive. So the only place we can get the oil changed was at the dealership which screwed us on price and also took FOREVER to change the oil. Horrible service, rude employees, and a vehicle I can no longer get a simple oil change for. Done with Cadillac and Easton Cadillac forever!

Buyer beware, they will literally sell a car right out from underneath you.

Went in to see a car around noon on Saturday. Rob was our salesman and he was helpful and personable, but he didn’t understand some of the quote paperwork and he had to keep running back and forth to the supervisor for clarity whenever we asked questions, which took a fair bit of time. We decided to go ahead and buy. As soon as we finished signing sales paperwork with Rob, he said he had to hand us off to finance to finish the rest of the paperwork. After 2 HOURS had passed sitting in the waiting room with no ... Read More

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Google - Mar 22, 2026

Went in to see a car around noon on Saturday. Rob was our salesman and he was helpful and personable, but he didn’t understand some of the quote paperwork and he had to keep running back and forth to the supervisor for clarity whenever we asked questions, which took a fair bit of time. We decided to go ahead and buy. As soon as we finished signing sales paperwork with Rob, he said he had to hand us off to finance to finish the rest of the paperwork. After 2 HOURS had passed sitting in the waiting room with no update or communication, we asked to speak to Rob again and he told us that someone was on vacation so they only had 1 finance person for all of their Easton dealerships! No one bothered to tell us this upfront. No one tried to make it right after leaving us sitting for so long. Rob brought us 2 cans of sprite and offered an apology but said there was nothing more they could do to speed up the process. We ended up waiting 2 hours and 35 minutes just to get into the finance guy’s office. Once we were seated, he discovered that no one had processed our paperwork yet, and had to take more time to do it himself before we could sign. All in all, we were at the dealership for over 4.5 hours! I would not recommend purchasing a car from Germain of Easton unless you have HOURS of your life to waste!

I bought my 2024 Cadillac escalade in 9-24-2025, Engine blow out in 11-14-2025, went to this place to get my engine replaced and they said they put a new one, it took them a whole month, then it only been 2 months and the engine blow up again few days ago my car is still there for second engine now, worse service ever don’t trust cadillac ever, I contacted cadillac filled a complain to get the situation corrected they deny my request, now Ohio attorney general is involved and i’m gonna involve my own attorney too. I spent 120... Read More

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Google - Feb 28, 2026

I bought my 2024 Cadillac escalade in 9-24-2025, Engine blow out in 11-14-2025, went to this place to get my engine replaced and they said they put a new one, it took them a whole month, then it only been 2 months and the engine blow up again few days ago my car is still there for second engine now, worse service ever don’t trust cadillac ever, I contacted cadillac filled a complain to get the situation corrected they deny my request, now Ohio attorney general is involved and i’m gonna involve my own attorney too. I spent 120k on my Cadillac two engines blow out in less than 4 months, My car still there at their service too at that location. Don’t buy Cadillac folks worst cars ever.

Truck is there for service work. Been there almost a week. The day following it's arrival, I receive a message saying, "Sorry we, missed you, hope to gain your service in the future." Even though my truck was towed in and dropped off the day prior, and keys handed to service desk personally. Still have yet to hear one peep from anyone. Multiple phone calls made and yet yo receive any return calls. This is my only vehicle, as I am working out of state, and the $100/day to Uber back and forth to work, is not ... Read More

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Google - Jan 19, 2026

Truck is there for service work. Been there almost a week. The day following it's arrival, I receive a message saying, "Sorry we, missed you, hope to gain your service in the future." Even though my truck was towed in and dropped off the day prior, and keys handed to service desk personally. Still have yet to hear one peep from anyone. Multiple phone calls made and yet yo receive any return calls. This is my only vehicle, as I am working out of state, and the $100/day to Uber back and forth to work, is not a favorable position to be in. No mention of a loaner vehicle, and no mention of wth they are doing to my truck. I need it, my bank account needs it, and my family needs it! If you are looking for a company who doesnt keep you in the loop, doesnt give you updates on where your vehicle stands, and refuses to return your calls in spite of kidnapping your vehicle, Germain is your place! Never been treated this badly by a car dealership.

Willam and this dealership treated me differently because of my skin tone

Do not recommend this dealership or the salesman william

I have been a loyal, repeat customer at Germain Cadillac of Easton—I purchased this 2024 Lyriq and previous vehicles here, and I have always brought my cars here for service. I will not be shopping or servicing here again. Rylie from their team reached out to me regarding my listing on Facebook Marketplace (which I had listed at $45k) and asked if I would sell to the dealership. I agreed to an appointment, but when I arrived, Rylie wasn't even there. Instead, I dealt with Cory, who presented an offensive offer 30% lower than my listing price. It is insulting ... Read More

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Google - Dec 11, 2025

I have been a loyal, repeat customer at Germain Cadillac of Easton—I purchased this 2024 Lyriq and previous vehicles here, and I have always brought my cars here for service. I will not be shopping or servicing here again. Rylie from their team reached out to me regarding my listing on Facebook Marketplace (which I had listed at $45k) and asked if I would sell to the dealership. I agreed to an appointment, but when I arrived, Rylie wasn't even there. Instead, I dealt with Cory, who presented an offensive offer 30% lower than my listing price. It is insulting to headhunt a loyal customer just to waste their time with a lowball number. For reference, the local Honda dealer and Carvana offered significantly more than Germain did for their own brand of vehicle. I expected much better treatment given my history with this dealership. I wasn't expecting them to actually give me the list price, but I did expect a fair trade value of about $42K, instead, they offered $30K.

Disabled Combat Veteran, First Responder, Father of 3 — Sold a Car I Can’t Legally Drive. I purchased a 2022 Lexus GX from Germain Cadillac of Easton. They knew — in writing — that I was registering it in Massachusetts. What they failed to mention? The headlights, taillights, and reflective lights were illegally painted, not tinted, but painted black, making the vehicle unable to pass Massachusetts state inspection, while also knowing it is also illegal in Ohio. I brought the car to a Lexus dealership who confirmed the modification was permanent and quoted over $10,000 to replace the headlights, taillights, and reflective lights just to ... Read More

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Google - Aug 29, 2025

Disabled Combat Veteran, First Responder, Father of 3 — Sold a Car I Can’t Legally Drive. I purchased a 2022 Lexus GX from Germain Cadillac of Easton. They knew — in writing — that I was registering it in Massachusetts. What they failed to mention? The headlights, taillights, and reflective lights were illegally painted, not tinted, but painted black, making the vehicle unable to pass Massachusetts state inspection, while also knowing it is also illegal in Ohio. I brought the car to a Lexus dealership who confirmed the modification was permanent and quoted over $10,000 to replace the headlights, taillights, and reflective lights just to make the car legal to drive. When I told the dealership, their response was: “We already lost money on that car.” Rather than take real accountability, they sent me to a small detail shop they picked — hoping for a cheaper fix. That shop confirmed what Lexus already told us: the tint can’t be removed. It’s not a film. It’s paint. It’s illegal. To be clear: • They sold me a car that can’t pass inspection in the state they knew I lived in neither was it legal in Ohio • They tried to patch it with a cheap workaround • Then ghosted when it turned out the fix was expensive • Now they’re hiding behind “as-is” like that excuses knowingly selling a vehicle that’s not road legal I’m a disabled veteran and a father of three children. We bought this vehicle to safely transport our family — and now we’re stuck with a luxury SUV we legally can’t drive in our home state. This is beyond “bad service.” This is unethical, deceptive, and inexcusable. We are now filing formal complaints with: • The Massachusetts Attorney General • The Ohio Attorney General’s Consumer Protection Division • The Federal Trade Commission • And the Better Business Bureau If you’re considering buying from this dealership — ask yourself what happens if something goes wrong. Because Germain Cadillac of Easton will abandon you the moment it’s no longer convenient for them. I served this country with integrity. The bare minimum I expect is to be treated with honesty in return. Sadly, this dealership failed at both.

Lied by Omission, Took Responsibility, Then Ghosted. Bought a 2022 Lexus GX from Germain Cadillac of Easton. They knew I was registering it in Massachusetts — it’s in the signed paperwork. What they failed to mention? The headlights had been illegally painted (not just tinted) and could not pass MA inspection. That’s not a cosmetic flaw — that’s a legal issue. When I brought this up, I went to a Lexus dealership in MA, where I was told the tint was painted on and not removable. The only fix? A $10,000+ quote to replace the headlights, taillights, and other reflective lights. ... Read More

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Google - Aug 29, 2025

Lied by Omission, Took Responsibility, Then Ghosted. Bought a 2022 Lexus GX from Germain Cadillac of Easton. They knew I was registering it in Massachusetts — it’s in the signed paperwork. What they failed to mention? The headlights had been illegally painted (not just tinted) and could not pass MA inspection. That’s not a cosmetic flaw — that’s a legal issue. When I brought this up, I went to a Lexus dealership in MA, where I was told the tint was painted on and not removable. The only fix? A $10,000+ quote to replace the headlights, taillights, and other reflective lights. When my husband shared that with Mike Dixon, he got upset — not because of what we were facing, but because, quote: “we already lost money on that car.” Then — as if we were the problem — he sent us to a small local shop he picked, hoping they’d say something different. Spoiler: they didn’t. They confirmed the exact same thing — the headlights are not salvageable. So to recap: – They sold a vehicle that can’t pass inspection – Tried to fix it, which legally acknowledges responsibility – Then bailed when the fix wasn’t cheap – And are now hiding behind “as-is” like that excuses knowingly selling an undrivable vehicle This dealership is the definition of dishonest, deflective, and unethical. Buy here if you want a luxury car that comes with a legal battle, thousands in hidden repairs, and zero accountability. Otherwise? Go literally anywhere else.

very frustrated with my situation....Its mostly the warranty company but this is the warranty Germain sold us. My Escalade had running board issues 3 weeks after purchasing it. I was then told the warranty doesnt cover ''parts with corrosion". After leaving a review like this I was contacted and the manager agreed to split the cost with me ($4,000) Fast forward a year later and my lifters went out and cadillac was great about the repairs (17,000 covered) I get the vehicle back and 2 weeks later the engine blew up. I have been without my truck for 7 weeks. The engine ordered ... Read More

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Google - Jul 15, 2025

very frustrated with my situation....Its mostly the warranty company but this is the warranty Germain sold us. My Escalade had running board issues 3 weeks after purchasing it. I was then told the warranty doesnt cover ''parts with corrosion". After leaving a review like this I was contacted and the manager agreed to split the cost with me ($4,000) Fast forward a year later and my lifters went out and cadillac was great about the repairs (17,000 covered) I get the vehicle back and 2 weeks later the engine blew up. I have been without my truck for 7 weeks. The engine ordered was no good and that wasnt discovered until the engine was installed. I had a rental car which budget made me return (they dont allow for rentals over 30 days), I have a $2300 bill and both the dealer and the warrnaty companies are pointing the finger saying theyre not responsible for it I am no closer today in getting my truck back then I was 7 weeks ago, I have no transportation and a $2300 rental bill. I was told they were at least 1 month out on loner cars but I guess the 7 weeks doesnt count. very dissatisfied. I would expect more from cadiallac and the 5000 warranty purchased i run a business and would not be in business long if this was a standard

Dropped my car off at 8 am for service it’s now 5pm no word no call nothing

This dealership needs to review ethics and retrain their finance and leadership on good business practices. William was an exceptional sales person and went out of his way to provide the information necessary to make a well informed decision on a recent car purchase. The used car manger reached out and we spoke about next steps in the process. William demonstrated hospitality and respect throughout. The finance manager played on a false connection with my daughter-in-law and misled her on fees associated with a “temporary loan” while the funds were wired over. He then proceeded to insult me when I ... Read More

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Google - May 10, 2025

This dealership needs to review ethics and retrain their finance and leadership on good business practices. William was an exceptional sales person and went out of his way to provide the information necessary to make a well informed decision on a recent car purchase. The used car manger reached out and we spoke about next steps in the process. William demonstrated hospitality and respect throughout. The finance manager played on a false connection with my daughter-in-law and misled her on fees associated with a “temporary loan” while the funds were wired over. He then proceeded to insult me when I called to inquire with her permission. In spite of an exceptional credit score and no debt, they arranged for a loan at more than 10% and included a $250 loan fee that was non-refundable. And he convinced her a $3k warranty was a good idea. This is not how anyone should be treated. Definitely not a young 4th grade teacher who teaches underprivileged students and who worked hard to save every dollar so she could pay cash. When I attempted multiple times to arrange for my daughter-in-law and I to speak with D’Lacy, he never called. These stunts added up to about $650. The loan was paid off as soon as the paperwork finally arrived from the bank. Any organization that will allow someone who wanted to pay for their car with cash to be swindled by a relationship with a questionable bank, clearly needs to review their ethics standards. After being ghosted 3 different times, it became evident they don’t care. Find a different dealership.

Went into ask a question in a situation where we out of town and they were unwilling to help or really even talk to us at all .